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Windows
System Administration ¡V 105hrs
(Higher Certificate in Microsoft
MCSA + MCSE 2003 Network Engineer)
|
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2003§ó¥[¤J¤F.NET¬[ºc¡A¨Ïµ{¦¡¶}µo§ó¬°¤è«K¤Î¤@P¡C§Q¥ÎWindows
2003¡A§Ṳ́£¦ý¯à«Ø¥ß¥H¤U¦UÃþ«¬Server¡A¤À§O¦³¡JFile and
print server¡AWeb server and Web application
services¡AMail server¡ATerminal server¡AVPN
server¡ADNS server¡ADHCP server¤ÎStreaming
media server¡A§ó¯à§Q¥Î¤º¸mªº¥Ø¿ý¨t²Î (Active Directory)
ºÞ²zºô¸ô¤Wªº¦UºØ¸ê·½¡C
¥Ñ©óºôµ¸«O¦wªñ¦~¨Ó¨ü¨ì·¥«×Ãöª`¡A·L³n¥ç¤j´T«×´£¤É¤FWindows 2003ªº«O¦w³]©w¡A¥¿¦]¦p¦¹¡AMCSE¥ç¥X²{¤F³Ì·sªºª©¥»¡Xºôµ¸«O¦wª©¡C¦Ò¨ú¾Çû¤£¦ý¯à¾Ç·|°ò¥»ªºWindows¹B§@¡A§ó¯à³]p¤@ӲŦX°ê»Ú¦w¥þ¼Ð·ÇªºWindowsºôµ¸¡C |
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¥»½Òµ{°w¹ï¨t²Î¤uµ{¤Hû¦Ó³]¡A¯S§O¥H«O¦w¬°«¤ß¡C½Òµ{±N±Ð±Â¾ÇûMicrosoft
Server 2003ºôµ¸¤Î«O¦w¤WªººÞ²z¤Î³]©w¡A¥Ñ©óMicrosoft¦b¥«³õ¤W¦û¦³«Ü¤jªº¦û¦³²v¡A¤£½×¥ô¦ó¤½¥q¡A¤]·|¦³«Ü¤j¾÷·|±µÄ²¨ìMicrosoftªºServer²£«~¡A¬G×ŪMCSE½Òµ{¡A¹ê¦b¬O¥ô¦ó¨t²ÎºÞ²zû¥²¶·«ù¦³ªº¸ê®æ¡Cײ¦½Òµ{«á¡A¾Çû¥i¦Ò¨ú¥H¤U±M·~¸ê®æ¡J
1. MCP 2003
2. MCSA 2003
3. MCSE 2003 |
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½Òµ{¤º®e
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Exam
70¡V270: Installing, Configuring, and
Administering Microsoft Windows XP Professional
„c Installing Windows XP Professional
„c Adding Hardware to Microsoft Windows
XP Clients
„c Resolving Boot Process Issues
„c Configuring the Desktop Environment
„c Configuring Microsoft Internet Explorer
and Application Compatibility
„c Configuring Microsoft Windows XP Professional
to Operate in a Microsoft Network
„c Configuring Windows for Mobile Computing
Exam
70¡V290: Managing and Maintaining a Microsoft
Windows Server 2003 Environment
„c Introduction to Administering
Accounts and Resources
„c Managing User and Computer Accounts
„c Managing Groups
„c Managing Access to Resources
„c Implementing Printing
„c Managing Printing
„c Managing Access to Objects in Organizational
Units
„c Implementing Group Policy
„c Managing the User Environment by Using
Group Policy
„c Introduction to Security in Windows
Server 2003
Exam
70¡V291: Implementing, Managing, and
Maintaining a Microsoft Windows Server
2003 Network Infrastructure
„c Configuring Routing by Using
Routing and Remote Access
„c Allocating IP Addressing by Using
Dynamic Host Configuration Protocol
(DHCP)
„c Managing and Monitoring Dynamic Host
Configuration Protocol (DHCP)
„c Resolving Names
„c Resolving Host Names by Using Domain
Name System (DNS)
„c Managing and Monitoring Domain Name
System (DNS)
„c Resolving NetBIOS Names by Using Windows
Internet Name Service (WINS)
„c Securing Network Traffic by Using
IPSec and Certificates
„c Configuring Network Access
„c Managing and Monitoring Network Access
Exam 70-293: Planning and Maintaining
a Microsoft Windows Server 2003 Network
Infrastructure
„c Introducing Windows Server
2003 Network Infrastructure Planning,
Tools, and Documentation
„c Planning and Optimizing a TCP/IP Physical
and Logical Network
„c Planning and Troubleshooting Routing
and Switching
„c Planning, Optimizing, and Troubleshooting
DHCP
„c Planning a DNS Strategy
„c Optimizing and Troubleshooting DNS
„c Planning and Optimizing WINS
„c Planning and Troubleshooting IPSec
„c Planning Network Access
„c Troubleshooting Network Access
„c Planning a Windows Server 2003 Network
Infrastructure
Exam 70-294:
Planning, Implementing, and Maintaining
a Microsoft Windows Server 2003 Active
Directory Infrastructure
„c
Introduction to Active Directory Infrastructure
„c Implementing an Active Directory Forest
and Domain Structure
„c Implementing an Organizational Unit
Structure
„c Implementing User, Group, and Computer
Accounts
„c Implementing Group Policy
„c Deploying and Managing Software by
Using Group Policy
„c Implementing Sites to Manage Active
Directory Replication
„c Implementing the Placement of Domain
Controllers
„c Managing Operations Masters
„c Maintaining Active Directory Availability
„c Planning and Implementing an Active
Directory Infrastructure
Exam 70-298: Designing Security
for a Microsoft Windows Server 2003
Network
„c Introduction to Designing
Security
„c Creating a Plan for Network Security
„c Identifying Threats to Network Security
„c Analyzing Security Risks
„c Creating a Security Design for Physical
Resources
„c Creating a Security Design for Computers
„c Creating a Security Design for Accounts
„c Creating a Security Design for Authentication
„c Creating a Security Design for Data
„c Creating a Security Design for Data
Transmission
„c Creating a Security Design for Network
Perimeters
„c Designing Responses to Security Incidents
Exam
70-299: Implementing and Administering
Security in a Microsoft Windows Server
2003 Network
„c
Implementing, Managing, and Troubleshooting
Security Policies
„c Implementing, Managing, and Troubleshooting
Patch Management Infrastructure
„c Implementing, Managing, and Troubleshooting
Security for Network Communications
„c Planning, Configuring, and Troubleshooting
Authentication, Authorization, and PKI |
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Web
System Design and Administration ¡V 45hrs
(Associate Diploma in Web Page
Design) |
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Server«Ø¥ß¤ÎºûÅ@¡BWeb Databaseªº«Ø¥ß¤Î±`¥ÎWeb Programming
¤u¨ã¡Cײ¦½Òµ{¾Çû¥i¦Û¦æ¦w¸ËWeb Server¡A¤Î¶i¦æ°ò¥»ºô¶³]p¤Î¸ê®Æ®w¶}µo¡C |
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Web
Design
„c »{ÃÑDreamweaverªº¨Ï¥ÎªÌ¤¶±
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„c »{ÃѺô¶³]p·§©À¡A¦p½s±Æ (Layout) ¤Î²Õª© (Composition)
„c »{ÃÑFireworksªº¨Ï¥ÎªÌ¤¶±
„c ¦p¦ó×§ïºô¯¸Bitmapªº¹Ï¤ù¡A¥[§Öºô¶¤U¸ü³t«×
„c ¦â±m¤Î¦rÅ骺²¤¶¤Î¹B¥Î
„c ºô¯¸³W¹º¡A°ì¦W¿ï¾Ü¤Îµw¥ó¥¥xªº¿ï¾Ü °ì¦W¥Ó½Ð´ë¹D¤¶²Ð¤Îºô¤WÀx¦sªÅ¶¡¿ï¾Ü¶·ª¾
¿ï¾Ü¥D¾÷°UºÞ©Î¯²¥Î¡A ¿ï¾Ü¤¬Ápºô¼Æ¾Ú¤¤¤ß (Data Center)
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„c §Q¥ÎWindows 2003 Server
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Layer¡ASSL) »{ÃÑ
„c
»{ÃѤ¬ÁpºôÅé¨t¤Î¬[ºc °ì¦W¦øªA¾¹ (Domain Name Server¡A
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„c »{ÃÑRelational Databaseªº³]pì«h¡A¦pPrimary
Key, Foreign Key¤ÎData Integrityµ¥·§©À
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„c »{ÃÑMicrosoft SQL Serverªº¾Þ§@¤¶±¤Î¦p¦ó¦bSQL
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„c »{ÃѤ£¦PÃþ«¬ªºWeb Programming§Þ³N¡A¦pJavaScript¡AVBScript¡BPHP¡BASPµ¥
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|
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Network
Design and Configuration ¡V 24hrs
(Higher Certificate in Cisco
CCNA+CCDA Network Engineer) |
| |
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Cisco
Systems¬O¥þ²y³Ì¤jªººôµ¸³]³Æ¥Í²£°Ó¡A¥þ²y¹q°T¤½¥q¡B»È¦æ¡B¥ø·~¡B¤j¾Ç©M¬F©²¾÷ºcªººô¸ô³]³Æ¡AµL¤@¤£±Ä¥ÎCiscoªº²£«~¡C¦Ó¤¬Ápºôµ´¤j³¡¥÷ªº°ò¦³]³Æ§ó¬O±Ä¥ÎCiscoªº²£«~¤Î§Þ³N¡A®Ú¾Ú¼Æ¦rÅã¥Ü¡A¤¬Ápºô¤W¤j¬ù88%ªº¸ô¥Ñ¾¹
(Router) §¡¨Ó¦ÛCisco Systems¡C
¥Ñ©óCiscoªºRouter¤ÎSwitchµ¥³]³Æ»P¤@¯ë¹q¸£¨t²Î¾Þ§@¤£¬Û¦P¡A¬G¦¹ºÞ²z¦¹µ¥³]³Æ¡A«K¦¨¬°¤@ªù±Mªùªº¾Ç°Ý¡A³z¹L³o½Òµ{¡A¾Çû±N¾Ç²ß¨ìºôµ¸ªº¹B§@ì²z¡B¥æ´«¾¹¤Î¸ô¥Ñ¾¹ªº°ò¥»¾Þ§@¡A°£¤F²z½×¥~¡A¾Çû§ó¥i¿Ë¨¨Ï¥Î¯u¥¿ªº¸ô¥Ñ¾¹¤W½Ò¡Aµ´¤£¬O¤@¯ë°ö°V¤¤¤ß¥i¤ñÀÀ¡Cײ¦½Òµ{«á¡A¾Çû§ó¥i¦Ò¨úCisco¬ÛÃöªºÃҮѡA¥]¬ACisco
Certified Network Associate (CCNA)¡C
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¥»½Òµ{°w¹ïªì¯Å¹q¸£ºôµ¸±q·~û¦Ó³]¡A½Òµ{±N±Ð±Â¾Çû¹q¸£³q°T¨ó©w¼Ð·Ç¡A¦pOSI
model¡BTCP/IP¡BLAN/WANªº³]©w¤Î¤À§O¡BRouter¤ÎSwitchªººÞ²z¤Î³]©wµ¥ª¾ÃÑ¡Cײ¦½Òµ{¾Çû¥i¾ÇÀ´«Ø¥ß²³æªº¥HCisco¾¹§÷¬°¥DªºLAN©ÎWAN¡A¨Ã¥i¦Ò¨úCisco©Ò¹{±Âªº°ê»Ú»{ÃÒCisco
Certified Network Associate (CCNA) ¤Î
Cisco Certified Design Associate (CCDA)¡AÂǦ¹»{ÃÒ¾Çûªººôµ¸ª¾ÃÑ¡C |
| |
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½Òµ{¤º®e
(¦@24¤p®É) |
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Planning
& Designing
„c Design a simple LAN using
Cisco Technology
„c Design an IP addressing scheme to
meet design requirements
„c Select an appropriate routing protocol
based on user requirements
„c Design a simple internetwork using
Cisco technology
„c Develop an access list to
meet user specifications
„c Choose WAN services to meet customer
requirements
Implementation
& Operation
„c Configure routing protocols
given user requirements
„c Configure IP addresses, subnet masks,
and gateway addresses on routers and
hosts
„c Configure a router for additional
administrative functionality
„c Configure a switch with VLANS and
inter-switch communication
„c Implement a LAN
„c Customize a switch configuration
to meet specified network requirements
„c Manage system image and device configuration
files
„c Perform an initial configuration
on a router
„c Perform an initial configuration
on a switch
„c Implement access lists
„c Implement simple WAN protocols
Troubleshooting
„c Utilize the OSI model
as a guide for systematic network
troubleshooting
„c Perform LAN and VLAN troubleshooting
„c Troubleshoot routing protocols
„c Troubleshoot IP addressing and host
configuration
„c Troubleshoot a device as part of
a working network
„c Troubleshoot an access list
„c Perform simple WAN troubleshooting
Technology
„c Describe network communications
using layered models
„c Describe the Spanning Tree process
„c Compare and contrast key characteristics
of LAN environments
„c Evaluate the characteristics of
routing protocols
„c Evaluate TCP/IP communication process
and its associated protocols
„c Describe the components of network
devices
„c Evaluate rules for packet control
„c Evaluate key characteristics of
WANs |
| |
Wireless
LAN Design and Configuration ¡V 18hrs
(Higher Certificate in Wireless
LAN Specialist) |
| |
 |
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ÀHµÛµL½u§Þ³Nªº¬ð¸²r¶i¡A²{¤µªºµL½u§Þ³N¤w¥]¬A¡JµL½u¹q¸Ü
(2.5G/3G)¡B·Lªi¶Ç°e¡B¬õ¥~½u¶Ç°e¡BÂŪޤεL½uºôµ¸ (Wireless
LAN)¡C
µL½uºôµ¸§Þ³N¥Ñ³Ìªìªº802.11b¡Aºt¤Æ¦Ü²{¦bªº802.11g¡A³t«×¤w¸g¥Ñ11Mbps´£¤É¦Ü54Mbps¡A®Ä¯à¤W¥ç¥i·B¬ü¶Ç²ÎªºEthernet¡C¥¿¦]¦p¦¹¡A¦b¥i¨£ªº¥¼¨Ó¡AµL½uºôµ¸§Þ³N±N·|¤j¦æ¨ä¹D¡CµL½uºôµ¸§Þ³N¯S§O¾A¦X¤@¨Ç¤£¤è«K¾Q³]½u¸ôªº¦a¤è¨Ï¥Î¡A¦p¡J¤á¥~±µ»é©Î¨ã¾ú¥v»ùȪº¼Ó¦tµ¥¡C§@¬°¤@Óºôµ¸¤uµ{¤Hû¡AµL½uºôµ¸§Þ³N¹ê¦b¬O¥²¶·´x´¤ªº·s¤@¥N³s½u§Þ¥©¡C
|
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¥»½Òµ{°w¹ï¤@¯ëIT¤H¥K¦Ó³]¡A½Òµ{±N±Ð±ÂµL½u¹qªi±`ÃÑ
(Radio Frequency)¡B802.11a/b/gªºÀ³¥Î¡BµL½uºôµ¸«O¦w§Þ¥©¤ÎµL½uºôµ¸³]p§Þ¥©µ¥¡Cײ¦¾Çû°£¥i¾ÇÀ´¶µ¥H¤Wªº°ò¥»ª¾ÃÑ¥~¡A§ó¥i¦Ò¨ú¥H¤U±M·~¸ê®æ¡J
ƒÜ CWNP ¡V Certified Wireless Network
Professional
ƒÜ Cisco ¡V Cisco Wireless LAN Support
Specialis
|
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|
½Òµ{¤º®e
(¦@18¤p®É) |
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|
Introduction
to Wireless Communication Technologies
What is Wireless Communications
„c Principles of EM waves
„c Its application in daily life
The Cellular concept
„c First generation (1G)
mobile
„c Second generation (2G) mobile
„c Two and a half generation (2.5G)
mobile
„c Third generation (3G) mobile
„c FDMA, CDMA, TDMA
Wireless LAN Standard
„c 802.11a,b,g
„c 802.11 extension, e.g 802.11e
„c WLAN components and standard
„c Third generation (3G) mobile
Other Wireless Standard
„c InfraRed
„c BlueTooth
„c Satellite Communications
Installing, Configuring,
and Administering a Wireless LAN
Radio Frequency (RF) Fundamentals
„c RF behavior
„c Principles of antennas
„c Following power output regulations
„c RF math calculations
Spread Spectrum Technologies
„c Uses of Spread Spectrum
„c Frequency Hopping
„c Direct Sequencing
„c Comparing DSSS to FHSS
„c Co-location and throughput analysis
Hardware Installation, Configuration,
and Management
„c Access points
„c Wireless bridges
„c Wireless workgroup bridges
„c Client devices
„c Residential gateways
„c Enterprise gateways
Antennas and Accessories
„c Omni-directional
„c Semi-directional
„c Directional
„c Determining coverage areas
„c Proper mounting and safety
„c Performing outdoor/indoor installations
„c Power over Ethernet
„c Cables and connector usage requirements
Organizations and Standards
„c FCC rules
„c Frequency ranges and channels
„c IEEE 802.11 family of standards
„c Wireless LAN organizations
„c HomeRF
„c Bluetooth
„c Infrared
802.11 Network Architecture
„c Joining a wireless LAN
„c Authentication and association
„c Basic Service Set
„c Extended Service Set
„c Independent Basic Service Set
„c Roaming in a wireless LAN
„c Beacons and Probe Frames
„c Power management features
Physical and MAC Layers
„c Differences between wireless
and Ethernet frames
„c Collision handling and the use of
RTS/CTS
„c Throughput and dynamic rate selection
„c Analysis of DCF/PCF
„c Interframe spacing
„c Effects of packet fragmentation
Site Surveying
„c Defining business requirements
„c Facility analysis
„c Interviewing network management
and users
„c Identifying bandwidth requirements
„c Determining contours of RF coverage
„c Documenting installation problems
„c Locating interference
Designing Security and Troubleshooting
a Wireless LAN
Wireless LAN Security
„c Analysis of 802.11 security
including WEP
„c Available security solutions
„c Types of network attacks
„c Protecting the network from attacks
„c Corporate security policies
„c Security recommendations
Troubleshooting Wireless LANs
„c Multipath
„c Hidden node
„c Near/Far
„c Identifying and resolving interference
problems
„c Maximizing system throughput
„c Maximizing Co-location throughput
„c Channel reuse for roaming
„c Range considerations |
| |
Firewall/VPN
Design and Configuration ¡V 18hrs
(Higher Certificate in Cisco
Firewall Specialist) |
| |
 |
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Cisco PIX¡CPIX¨Ï¥Î¿W®aªºPIX OS¡A§@¬°¹B§@¥¥x¡A°£¤F¥i³]©w¦¨«OÅ@¤º³¡ºôµ¸ªºFirewall¥~¡A¥ç¥i³]¸mIPSec
VPN Tunnel¡A¨Ï«O¦w¥\¯à¯à¶i¤@¨B´£¤É¡C
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¥»½Òµ{°w¹ï¹q¸£ºôµ¸±q·~û©Î¤w¦Ò¨úCCNA¦Ó±ý¦A¶iפH¥K¦Ó³]¡C½Òµ{±N±Ð±Â¾ÇûCisco
Routerªº«O¦wª¾ÃÑ¡A¨Ã«ÂI°w¹ïCiscoªºPIX Firewall¶i¦æ¾Ç²ß¤Î³]©w¡Cײ¦½Òµ{¾Çû¥i¾ÇÀ´¦p¦ó§Q¥ÎPIX¥[±jºôµ¸«O¦w¡A¨Ã¥i¦Ò¨úCisco©Ò¹{±Âªº°ê»Ú»{ÃÒCisco
Firewall Specialist¡AÂǦ¹¶i¦æºôµ¸«O¦w¤è±ªº¤u§@¡C |
| |
|
½Òµ{¤º®e
(¦@18¤p®É) |
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|
„c
Network Security
„c Firewalls and the Cisco PIX Firewall
„c The Cisco PIX Firewall Family
„c Getting Started with the Cisco PIX
Firewall
„c Translations and Connections
„c Access Control Lists and Content
Filtering
„c Object Grouping
„c Advanced Protocol Handling
„c Attack Guards, Intrusion Detection,
and Shunning
„c Authentication, Authorization, and
Accounting
„c Failover
„c Virtual Private Networks
„c System Management
„c Cisco PIX Device Manager
„c Lab ¡V PIX Basic Configuration
„c Lab ¡V NAT
„c Lab ¡V Access list
„c Lab ¡V Object Groups
„c Lab ¡V Fixup Protocol
„c Lab ¡V AAA
„c Lab ¡V VPN
„c Lab ¡V PIX Device Manager (PDM)
„c Lab ¡V Full Scale Lab Simulation |
| |
Linux
System Administration ¡V 24hrs
(Higher Certificate in RedFlag/RedHat
Linux Engineer) |
| |
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½Òµ{²¤¶ |
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Linux
¦b¥þ²yªº§Î¶Õ¤j¦n¡A¦b¤¤°ê§ó¬O®ð¶Õ¦pi¡C¥i¬O¾Ö¦³ªº Linux »{ÃÒªº¤H¥KÁÙ¬O¤Ö¼Æ¡A¾Ú²Îp¡A¥þ´ä¾Ö¦³
Linux »{ÃÒªº¥[°_¨ÓÁÙ¤£¨ì3,000¡C
ÁöµM Linux ¦³²³¦h«~µP¡A¦ý¦b¤¤°ê¤j³°¡A«h¥H¬õºX Linux (RedFlag)
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Windows Âର Linux¡C¦pn¥_¤Wµo®iªº¤H¥K¡A¼ô±x¬õºX Linux
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Ć RedFlag Linux Certified System Administrator
(RCSA)
Ć RedFlag Linux Certified Network Administrator
(RCNA)
Ć RedFlag Linux Certified Engineer (RCE)
Ć LPI Linux Level 1 Certificate
Ć CompTIA Linux+
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„c ¥»¦a¨t²Î¦w¥þºÞ²z
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„c Introducing bash
„c Using Linux commands
„c Creating links and removing files
„c Using wildcards
„c Regular expressions
„c FHS and finding files
„c Process control
„c Text processing
„c Kernel modules
„c System and network documentation
„c The Linux permissions model
„c Linux account management
„c Tuning the user environment
„c Filesystems, partitions, and block
devices
„c Booting the system
„c Runlevels
„c Filesystem quotas
„c System logs
²Ä¤³¡¥÷ Exam LPI 102
„c Shared libraries
„c Compiling applications from sources
„c Package management concepts
„c rpm, the Red Hat (P)ackage (M)anager
„c Debian package management
„c Introducing the kernel
„c Locating and downloading sources
„c Configuring the kernel
„c Compiling and installing the kernel
„c Boot configuration
„c PCI devices
„c Linux USB
„c TCP/IP networking
„c Internet services
„c Security overview
„c Printing
„c USB devices and Linux
„c Secure shell
„c NFS
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Multimedia
Networking - 15hrs
(Higher Certificate Multimedia
Networking (Voice over IP) |
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Introduction
to Packet Voice Technologies
„c Explain traditional telephony
networks
„c Describe packetized voice networks
„c Describe IP data networks
Analog
and Digital Voice Connections
„c Recognize the basics of
analog and digital voice
„c Explain the processes and standards
of voice digitalization, compression,
and digital signaling
„c Describe the standards, applications,
and issues of FAX and modem usage
over a VoIP network
Configuring Voice Interfaces
„c Configure analog and digital
voice interfaces
„c Configure analog and digital voice
ports for optimal voice quality
„c Given a scenario, identify how to
create, customize, and verify digital
port operations
Voice
Dial Peers
„c Describe call flows as
they relate to inbound and outbound
dial peers
„c Describe the need for and application
of voice dial peers
„c Given a scenario, determine appropriate
method of digit forwarding and manipulation
Introduction
to Voice over IP
„c Describe the fundamentals
of VoIP and identify challenges and
solutions regarding its implementation
„c Discuss the differences and similarities
between VoIP and Voice over other
technologies, such as Frame Relay
or ATM
„c Describe the roles of Gateways in
integrating VoIP with the traditional
voice technologies found in enterprise
and service provider networks
„c List the bandwidth requirements
for various codecs and data links
and methods to reduce bandwidth consumption
„c Given a scenario, verify basic call
setup through debug commands
„c Given a scenario, identify appropriate
show and debug commands to monitor
and troubleshoot the connections
Voice
over IP Signaling and Call Control
„c Describe the need for and
the operation of various signaling
and call control models
„c Describe call control services such
as H.323, Session Initiation Protocol
(SIP), and Media Gateway Control Protocol
(MGCP)
„c Explain the functional components
of SIP and the interactions between
them
„c Explain the functional components
of MGCP and their interactions
„c Compare the H.323, SIP, and MGCP
call control models
Improving
and Maintaining Voice Quality
„c State the purpose for Voice
Quality Measurement including codec
choice, which affects quality
„c List the challenges of transporting
realtime voice in a non-realtime IP
internetwork
„c Describe Quality of Service (QoS)
functional areas and tools and the
effect of network design on QoS
„c Describe jitter, its overall affect
on voice quality, and how to overcome
it
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Project
Management ¡V 9hrs
(Higher Certificate in IT
Project Management)
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Project
Management in a Changing World
„c What is a Project?
„c What is Project Management?
„c Project Manager¡¦s Tool Bag
„c Project Environment
„c Organization Influences
„c Social-Economic-Environmental Influences
„c Project Life Cycles
Defining
the Project
„c Project Stakeholders and
Roles
„c Five factors for a success project
„c Project Document ¡V Project Charter
„c Project Requirement ¡V Statement
of Work
„c Responsibility Assignment Matrix
Use
of Software for Project Management
„c MS Projects
„c Free Software
„c Excel and Words
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